Open RAD Solutions and click Submit a Request.
Select the request type!
Requester needs to select the appropriate support request type according to the requester’s requirement. For Example: If the requester selects the Blast Design Request, fill out the below blast design request form.
Overview of all the headers of the chosen form
1. Requester’s mail lD (For Example: xyz@company.com or xyz@gmail.com)
2. Requesters Name
3. If the requester is External Customer. Requesters need to mention ORICA Technical Services Engineer’s MAIL ID.
Note: If Requester from Orica, then Orica TS mail ID option will not be visible.
4. Requesters must select the country (Applicable to External Customer and Orica)
5. Requesters need to mention appropriate Site name (Applicable to External Customer and Orica).
6. Provide the Blast ID name according to the below mentioned format:
- Blast ID should mention Date of blast, Site name, Pit name, RL of the blast area and the numbering of blasts.
- Format: DD.MM.YY_Site_Pit_RL_No.
- For Example, 28.11.23_Hyd_HiTech_500_01
- Blast numbering: 01, 02…...10. (If number of blasts is more than one in same RL)
7. If the requester is from Orica, then select the service type as per the Orica services provided to the customer.
8. If the requester is from Orica, then select the Blast Class type as per the Orica Blast Design Guidelines.
9. Provide the details of the design required by the requester in ‘Description’ field.
10. The requester will provide the survey data needed for drill design which will be used for drill designing in SHOTPlus.
After requester submits the form, an automatic mail will trigger to requester through
support@rad-solutions.zendesk.com
If the requester does not attach the survey file in the form, then an automatic trigger mail will be forwarded to requester providing the details to attach the appropriate file (as can be seen in the image below).
The requester needs to attach the appropriate file through REPLY along with the relevant Survey File (.dxf, .txt or .csv).